Effective Date: 1st September, 2024

At SmartHousing, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use and safeguard your information when you interact with our multi-vendor real estate platform, including our website and mobile applications. 

By using SmartHousing, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue use of our services. 

1. Information We Collect

We collect various types of information to provide and improve our services. This includes: 

 a. Personal Information 

When you register, create an account or engage with our platform, we may collect personal information, such as: 

- Name 
- Email address
- Phone number
- Address
- Payment information (when making transactions)
- Identification documents (if required for verification purposes)  

b. Non-Personal Information

We may also collect non-personal information about how you use the platform, including:

- Browser type and version 
- IP address - Device information
- Pages visited, links clicked and other user behaviours on the platform
- Referring website 

c. Third-Party Information

If you use third-party services (e.g., social media login or payment gateways) to interact with our platform, we may collect information from those services as permitted by their privacy policies. 

2. How We Use Your Information

SmartHousing uses the information we collect for various purposes, including:

- Providing Services: To facilitate property listings, sales, rentals, investments and other real estate services offered by our vendors.
- Communication: To send you notifications, updates and respond to your inquiries.
- Payment Processing: To process transactions securely and efficiently. 
- Personalization: To customize your experience on the platform, including suggesting properties or vendors that match your interests. 
- Improvement: To analyze usage trends and improve the functionality, security and performance of the platform. 
- Marketing: To send you promotional materials, offers or newsletters (you may opt- out of marketing communications at any time). 
- Compliance: To comply with legal obligations and enforce our terms and conditions. 

3. How We Share Your Information 

SmartHousing respects your privacy and only shares your information under specific circumstances: 

- With Vendors: We may share relevant information (e.g., contact details, transaction data) with vendors to facilitate real estate services. 
- Third-Party Service Providers: We may share data with service providers for payment processing, email services, marketing tools or analytics. 
- Legal Compliance: We may disclose your information to law enforcement, regulators or legal representatives if required by law or to protect our legal rights. 
- Business Transfers: In the event of a merger, acquisition or asset sale, your information may be transferred to a third-party as part of the transaction. 

4. Cookies and Tracking Technologies 

SmartHousing uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files that are stored on your device to help us recognize you when you return to our site and improve your browsing experience. 

 a. Types of Cookies We Use 

- Essential Cookies: These cookies are necessary for the platform to function correctly and enable you to use basic features, such as logging in and accessing secure areas. 
- Performance Cookies: These cookies collect information about how you use the platform, such as which pages are visited most frequently. This helps us improve the user experience. 
- Functional Cookies: These cookies allow the platform to remember your preferences and provide personalized features, such as language selection or saved properties. 
- Targeting/Advertising Cookies: These cookies are used to deliver relevant advertisements based on your browsing activity and interactions on the platform. 

 b. How We Use Cookies

We use cookies to:
- Remember your login details and settings.
- Track how you use our platform for analytics and improvement.
- Deliver personalized recommendations and advertising based on your preferences.  

c. Managing Cookies

You can manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, please note that if you disable cookies, certain features of the platform may not function properly. 

5. Data Security 

SmartHousing takes the security of your personal information seriously. We implement a variety of technical, administrative and physical safeguards to protect your data from unauthorized access, use or disclosure. However, no method of data transmission or storage is entirely secure and we cannot guarantee absolute security. 

6. Retention of Data 

We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes and enforce our agreements. 

7. Your Data Protection Rights 

According to the applicable data and information protection laws in Nigeria, you may have the following rights regarding your personal data: 

- Access: Access to the personal information we hold about you.
- Correction: Corrections to inaccurate or incomplete personal information.
- Deletion: Deletion of your personal data under certain circumstances.
- Objection: Object to the processing of your personal data in certain situations, such as for direct marketing purposes. 
- Portability: Transfer of your personal data to another service provider in a structured, commonly used format. 
- Withdraw Consent: If we process your data based on consent, you may withdraw your consent at any time. 

8. Third-Party Links 

Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of those third parties before providing any personal information. 

9. Children's Privacy 

SmartHousing is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete such information. 

10. Changes to This Privacy Policy 

SmartHousing reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with the effective date of the revision. Your continued use of the platform after any changes signifies your acceptance of the revised policy. 

11. Contact Us 

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at: 

Admin@smarthousing.com.ng

07083085821